SHIPPING & RETURNS
Free Shipping NZ wide on orders over $50
Orders Under $50 are charged at $6.50
We use a tracked NZ Courier Post to send your parcels overnight for a fast delivery, most orders will arrive within 2 days, orders need to be received before 10am. Orders placed on Friday should be delivered on the following Monday.
We post at 10am Monday to Friday customers are finding that the purchase arrives the next day excluding weekends and public holidays
Allow an extra day for rural delivery
ADVENTO will not be held liable for any orders that go missing once delivered by a courier. Please get in contact with the courier company which your tracking information is with.
RETURN & EXCHANGE POLICY
Notification of a return needs to be made within 5 days of receipt by you, and we will let you know the address where the products need to be returned.
Once we have received the goods and ascertained that they and their packaging are still in a condition that can be resold for the full original retail price, you will receive a full refund less any courier and packaging charges plus any credit card transaction fees, Any courier costs you incur to return products to us will not be refunded unless we have made an error. Courier costs are generally non-refundable for undelivered, unclaimed or returned packages unless we have made an error.
Unfortunately, we cannot offer a refund or exchange for any products listed on our site once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price.